Right choice for New Car Service
It is a little known fact that you have the right to choose where your vehicle is serviced, maintained and repaired, at competitive prices
Considering getting the most out of the end of year car sales or just want to get your new car serviced in time for the holidays? Here is some sound advice from Vast Automotive in Traralgon.
Obtaining a new car is one of the largest investments you'll make, so it makes sense that you do your best to give it the care it deserves. Caring for your new car goes beyond detailing the interior and keeping it sparkling with a loving weekly wash, however.
There are a few other things to consider, such as who is the best choice to service your car.
You will want to ensure it is regularly serviced by a qualified professional, to the manufacturers requirements, using high quality parts from a reputable supplier and fluids which meet the manufacturers specifications. This is not just to look after your new car, but because if these four requirements are met you will also preserve the manufacturers warranty.
It is a little known fact that you have the right to choose the best workshop to service your new car without voiding either the manufacturers warranty or your rights under the Consumer Guarantee
New car dealers are not able to force you to go back to the dealership where you originally aquired it for service or repairs. Provided the work is overseen to the manfufacturers specifications by an acceptably trained person and uses decent quality parts and fluids, the warranty stands. You have the right to choose who services your car.
With Repco Authorised Service you can tick all the boxes. Every Vast Automotive mechanic is fully qualified and Auto-Tech trained, giving them access to Australia's leading provider of automotive technical information and training. This means Vast Automotive mechanics are kept fully up to date with the latest in automotive service techniques and are able to service your new car without voiding the warranty.
Repco branded parts & products are manufactured to stringent Repco quality standards, and are covered by the Repco exclusive Repco Nationwide Warranty, giving you added protection. Vast Automotive will also only ever use fluids and lubricants that meet the specifications of the original carmaker.
If you already own a new car or are thinking of purchasing one, make sure you clearly understand where your statutory rights begin and end
Make sure you are aware of the seperation between extended, statutory and manufacturer warranties to help you make the right selection when it comes to servicing your new car. You are automatically covered by a statutory warranty, also known as a Consumer Guarantee, under Australian Consumer Law (ACL) and this statutory protection can never be overruled by manufacturer or express warranties (which are offered by the car maker and car dealer respectively).
A lack of disclosure requirements on car dealers at the point of sale regarding these contracts can easily lead the consumer into making a choice to be bound by a long term contract without access to all of the details needed to make a properly informed decision.
So be aware of new car dealers who try to pad the deal with “express” or “extended” warranties, often for free, when selling you your new car. Many of these ‘augmented’ warranties may include quite limiting restrictions or provisions, often in a way that is not immediately understood. Many times these additional extras provide minimal additional benefits not already covered by the consumer’s basic statutory rights and can tie the unwary buyer into a long term agreement with a specific car dealer.
Such additional extras are very unlikely to warn you of the potential negative aspects involved with taking a new car back to the dealer for service or repair. This includes the distance you may need to travel to get your car serviced or an increase in waiting times due to fewer available service locations or mechanics.
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